Friday, 8 June 2012

West Sussex County Council outsources back office to Capita - CIO UK

West Sussex County Council outsources back office to Capita - CIO UK

West Sussex County Council has chosen Capita as its preferred partner in a 10-year back office outsourcing contract.

Under the contract, worth approximately £154 million in additional revenue, Capita will deliver services including HR, payroll, finance, online service delivery, office services, procurement and pensions administration.

The contract is expected to be signed later this month, with work starting from September.

Sarah Burnett, head of public sector outsourcing at analyst firm NelsonHall, said that the contract would have been highly contested.

“There aren’t many of these multi-process contracts coming through. Serco and Arvato would have been competitors and been very disappointed at not winning,” she said.

She added: “They haven’t said what savings they would have to achieve yet. I expect savings will be a big part of it.”

Burnett also believes that the breadth of the services being outsourced will mean a “reasonable level of staff transfer” will occur.

In October 2010, the council brought in Capita to provide IT services as part of a seven-year deal worth an ‘initial’ £56 million.

At the time, the council said the deal would provide a “flexible and sustainable IT service at significantly lower cost”.

Serco already has a desktop management contract with the council, and, through its acquisition of The Listening Company, a contract for West Sussex’s contact centre.

“Capita will have to work with them,” said Burnett.


Source: www.cio.co.uk

Cricket: Sussex, West Sussex and Hampshire league tables and results - Chichester Observer
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  • Source: www.chichester.co.uk

    Joint credit cards don't dissolve with divorce - CreditCards.com

    Joint credit cards don't dissolve with divorce

    Removing one person from a jointly held card typically isn't done

    By

    Question for the CreditCards.com expert

    Dear To Her Credit,
    How can I remove my husband from my Bank of America Visa credit card that we have jointly? The bank says to close it and re-apply. We have been married 17 years. We are getting divorced.

    This was my card, and I added him to it years ago. I don't want to start over because I need the credit and credit rating. It also has a lot of mileage rewards on it. Besides, I don't make much money now, so I may not even qualify. Both my husband and I have very good credit scores with no outstanding debts.  -- Teresa

    Answer for the CreditCards.com expert

    Dear Teresa,
    The bank has the last word on this one, I'm afraid.

    If your soon-to-be ex were only an authorized user on this card, it would be easy to drop him. As a joint account holder, however, the bank is counting on both of you to pay off any debts on this card. Despite the fact that it was your card originally, they have been extending credit with two people responsible for paying it and can choose not to let one of them off the hook.

    Divorce court can't help much, either. Divorce settlements commonly specify which spouse gets a credit card and the accompanying debt. But the bank is not party to the divorce, and the divorce court cannot change terms of the credit card contract. Between divorce law, contract law and a couple of ex-spouses still stinging from a recent divorce, you can see how leftover joint accounts can turn into nothing but trouble. Closing the account down and starting over starts to sound like a good idea!

    You shouldn't have to lose your mileage points, however. One option, of course, is to use them before you close the account. That's what you've been saving them for, right? If you can't do that, you may be able to transfer them to your new account or gift them to family or friends. You can even donate your miles to charity, either directly to organizations like the Red Cross, or through MileDonor.com, an online connection point between charities that need mileage points and donors. Be sure to transfer or donate your miles before you close your account.

    If the account has a balance, try to get it paid off with assets from the divorce. The credit card company can and will try to collect from both of you, regardless of who ran up the bill or who the divorce court said should pay it. This is true even if the account is "closed," but still has a balance.

    With your good credit, you should be able to get a credit card on your own even with a reduced income level. The amount you can borrow will probably be much less than your previous limit, but that can work to your advantage. Credit cards are great payment tools. They make lousy long-term loans. A card with a low limit gives you all the advantages of plastic without the temptation to let the balance build up -- as almost everyone who has had a credit card has experienced at one time or another.

    You won't lose your credit history from this card by closing it. Just as you cannot erase bad credit by closing an account, you don't lose your history of being a good customer, either. You may have less available credit, which can adversely affect your credit score, but if you keep your debt balances close to zero, this shouldn't be a huge issue.

    Another thing to remember about your credit score is that it only matters when you use it; for example, when you apply for a loan or credit card, try to get into an apartment or sometimes when you apply for a job. It's not affected by your income level, and it's not a judgment of you as a person. Take your time building it up as a single person. The best way to improve a credit score is slowly and steadily over the years. Good luck, and take care of your credit!

    See related: Where you live impacts debt liability in divorce

    Sally Herigstad answers questions about credit every week for CreditCards.com. Herigstad is a certified public accountant, author and speaker. She also writes regularly for MSN Money, Interest.com, Bankrate.com and RedPlum.com, and has been a guest on Martha Stewart radio and other programs. You can read more about personal finance and download free budgeting worksheets at her website: www.sallyherigstad.com

    To Her Credit answers a question about a debt or credit issue from a CreditCards.com reader each week. Send your question to Sally.

    Published: January 27, 2012


    Source: www.creditcards.com

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